Privacy Policy

Digitifex Private Limited (“Digitifex”, “Company”, “we”, “us”, or “our”) is a company based in Bareilly, Uttar Pradesh, India, providing website design, digital marketing, and mobile application development services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or otherwise interact with us. This Policy is designed to comply with applicable global data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and United Kingdom, the California Consumer Privacy Act (CCPA/CPRA) for residents of California, and India's Digital Personal Data Protection Act, 2023 (DPDPA), among other applicable regulations. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Personal Identifiable Information: name, email address, phone number, company name, billing and shipping address, and other details you voluntarily provide through contact forms, project briefs, or account registration.
• Payment Information: billing details and transaction information processed through secure third-party payment gateways. We do not store full payment card numbers on our servers.
• Technical and Usage Data: IP address, browser type, device information, operating system, referring URLs, pages visited, and time spent on our website, collected automatically through cookies and similar technologies.
• Project and Communication Data: information shared during the course of website design, digital marketing, or mobile development engagements, including content, credentials shared for project purposes, and correspondence.
• Marketing Preferences: information about your preferences in receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website design, digital marketing, and mobile development services.
• To communicate with you regarding inquiries, quotations, project updates, and support requests.
• To process payments and manage billing.
• To improve our website, services, and customer experience.
• To send marketing and promotional communications, where you have consented or where otherwise permitted by law, and you may opt out at any time.
• To comply with legal obligations, resolve disputes, and enforce our agreements.
• To detect, prevent, and address fraud, security, or technical issues.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand where visitors come from. Cookies may be strictly necessary, functional, analytical, or used for advertising purposes. You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of our website. Where required by applicable law, we will request your consent before placing non-essential cookies.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area and United Kingdom, we process personal data based on one or more of the following legal bases: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, and our legitimate business interests, provided such interests are not overridden by your data protection rights.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers and vendors who assist us with hosting, payment processing, analytics, email delivery, and other operational functions, under confidentiality obligations.
• Professional advisors, including legal, accounting, and financial advisors, where necessary.
• Government authorities or regulators where required by applicable law, legal process, or to protect our rights and the safety of others.
• A successor entity in the event of a merger, acquisition, or sale of assets.

6. International Data Transfers

As we operate from India and may work with clients and vendors worldwide, your information may be transferred to, stored, and processed in countries other than your country of residence, including India. Where required, we take appropriate safeguards, such as standard contractual clauses, to ensure your information receives an adequate level of protection.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Project-related data may be retained for the duration of our engagement and for a reasonable period thereafter for record-keeping and legal purposes.

8. Data Security

We implement reasonable technical and organizational measures, including access controls, encryption where appropriate, and secure storage practices, to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access, correct, or update your personal information.
• Right to request deletion of your personal information, subject to legal exceptions.
• Right to restrict or object to certain processing activities.
• Right to data portability.
• Right to withdraw consent at any time, where processing is based on consent.
• Right to opt out of the sale or sharing of personal information and to non-discrimination for exercising your rights (applicable to California residents under the CCPA/CPRA).
• Right to lodge a complaint with a supervisory or data protection authority in your jurisdiction.

To exercise any of these rights, please contact us at sales@digitifex.com. We will respond to verifiable requests within the time frame required by applicable law.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: